Grieving man asks Chewy to return dog food after beloved pet dies, receives sweetest gift from company

Losing a pet can be just as devastating as losing a person. After their death there might still be things around your home that remind you of them, which simultaneously puts a smile on your face and fills your eyes with tears.

Joseph Inabnet recently endured the loss of his dog Bailey. After the passing of his pet pug, he was left with a very expensive bag of unopened dog food. He contacted the company and asked if he could receive a refund.

But what he unexpectedly received in return was better than a refund.

Joseph shared on Facebook that in October 2018 he had to put his beloved pug, Bailey down. He explained that Bailey ate a prescription dog food that cost $70.

Gepostet von Joseph Inabnet am Sonntag, 5. Mai 2019

And now that Bailey was gone he was left with an unopened bag of food. He contacted Chewy, an online pet supply store, and inquired about returning the product.

Chewy told Joseph to donate the bag of dog food and happily gave him a refund. But that wasn’t it.

“GREAT customer service; right? IT GETS BETTER!!” he wrote.

In the beginning of May, Joseph said he unexpectedly received a card and painting of Bailey from Chewy.

(Facebook/Joseph Inabnet)

“Pets come into our lives, leave paw prints on our hearts and are forever changed,” the handwritten note read. “We’re sending lots of love and positive thoughts. If you ever need anything, we’re always here.”

Joseph’s Facebook post went viral with many people commenting on Chewy’s excellent customer service.

At least one other person commented that Chewy sent them an oil painting of their dog when their furry friend passed away.

Gepostet von Joseph Inabnet am Mittwoch, 1. Mai 2019

This isn’t the only example of Chewy supporting grieving pet parents. In 2017, Sheree Flanagan received a bouquet of flowers from Chewy after she informed a representative about her pets’ deaths.

This is such a sweet gesture by Chewy.

Have you ever received a message of support from Chewy after your pet passed away?

 

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